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Toll Free: 1-877-327-2157

Our expert staff is standing by to answer your questions

Frequently Asked Questions

 

How can you charge the shipping?

We offer the free shipping on all orders within the US.
We use UPS or USPS for all the shipment within the US.

How long will it take to receive my order?

Typically we will ship your order out within 24 hours. And the shipping time usually around 2 to 6 business days, depends on how far you are from Vancouver and which shipping method you choose.

But keep in mind that the tracking number(s) will send to you right after the items shipped so that you can always screen the shipment status online anytime you need.

What forms of Payment are accepted? 

We accept all major credit cards (Visa, MasterCard,) and Paypal.

 

Can I return the product if I do not like it? 

Yes, for sure, you can return any purchases. within 7 days after you receiving them.

However, there is a 20% restocking fee applied to certain returns. Please contact us via phone (877-327-2157) or email to arrange the return.

Please Note that the personalized poker chips orders and personalized poker table orders are all final sale, no return, no refund acceptable.

 

 

 

How do I contact you? 

By email:info@uspokershop.com

By Phone: 1-877-327-2157

Keep in mind that there will be real person answer your phone calls.

 

How can you afford to have all your items with the lowest prices? 

We have own factory to produce the poker items for us so that there is no middle fees for buying merchandise. We pass on the savings to you so that we can offer the lowest price guarantee. Another benefit of having own factory is that we can supervise the quality of the products easily and directly to make sure we provide our customer the best quality products at the lowest prices.

 

Are Your Poker Chips Clay? 

The Clay chips concept was start from Paulson chips and was phased out of the market since 1970s. The clay in Paulson poker chips told by our source is not like the clay found in pottery but a form of ceramic that later was termed clay, probably because the scientific name is long and complicated.

We stock 2 different types of poker chips.

1. clay poker chips - very similar to Paulson chips, our high end poker chips was made from 13 different materials based on certain manufactory formula. It gives our valued customers the best hand feeling ever, and they are very easy to stack up very high.

2. clay composite chips - the chips with a metal insert to make them heavier, that is the chips we considered as composite chips. Also very good quality, just heavier than most of the casino poker chips.